Delete your Johnni account

In the Johnni or Johnni for Agents app, open Menu, choose Profile, and tap Delete My Account. The app will ask you to confirm before deletion.

If you cannot access the app, email hi@johnni.appfrom the address on your account and ask us to delete it.

What is deleted and retained

Deletion removes your app profile, private home information, reports you uploaded, photos, conversations and saved preferences from our production systems. Your access to retained inspection reports is removed.

Reports from professional inspections, inspection bookings, and payment records are retained for seven years for legal, regulatory and tax requirements. Backup copies expire under the retention periods in our Privacy Policy.

For a request about specific personal information while keeping your account, email hi@johnni.appwith the subject “Privacy Request” and describe the information concerned. We verify your identity before acting; the same legal retention exceptions apply.